bimafine-serv

GRIEVANCE MANAGEMENT

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Incase you have any complaints or grievances, Please do let us know through below communication options. We will always attend to your case and give a solution post our investigation.

Escalation Matrix for Grievance Redressal

Level 1

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Please email us at customercare@bimafinserv.com Or call us at 18008890634

Level 2

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If you are not satisfied with the resolution of your grievance or your grievance is still unresolved, write a mail to our Compliance Team at legal@bimafinserv.com or call at 18008890634.

Level 3

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If you are not satisfied with the resolution of your grievance on Level 1 & Level 2 or your grievance is still unresolved, write a mail to our Principal Officer at po@bimafinserv.com or call at 18008890634.

Level 4

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If the solution provided still does not meet your expectations, register with IRDA Integrated Grievance Management System (IGMS)

IRDA Grievance Call Center can be
accessed through :

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Toll-free number 1800 4254 732

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complaints@irda.gov.in

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