GRIEVANCE MANAGEMENT
Incase you have any complaints or grievances, Please do let us know through below communication options. We will always attend to your case and give a solution post our investigation.
Escalation Matrix for Grievance Redressal
Level 1
Please email us at customercare@bimafinserv.com Or call us at 18008890634
Level 2
If you are not satisfied with the resolution of your grievance or your grievance is still unresolved, write a mail to our Compliance Team at legal@bimafinserv.com or call at 18008890634.
Level 3
If you are not satisfied with the resolution of your grievance on Level 1 & Level 2 or your grievance is still unresolved, write a mail to our Principal Officer at po@bimafinserv.com or call at 18008890634.
Level 4
If the solution provided still does not meet your expectations, register with IRDA Integrated Grievance Management System (IGMS)
IRDA Grievance Call Center can be
accessed through :
Toll-free number 1800 4254 732
complaints@irda.gov.in
